Questions & Answers

Here you will find contributions regarding your customer account (addresses, previous orders,...)

Customer Account

Shipping & Delivery

60beans

Here you will find information on frequently asked questions such as How soon can I expect a delivery? Where can I find more information about Roaster XYZ.

Frequently asked questions / FAQ

French Press

Mocca Master

Freeze coffee to keep it fresh?

How fresh should coffee be?

When and where will I receive my invoice?

What payment methods are accepted?

Will I receive a refund for the return even if I used a gift card for payment?

How can I obtain a refund?

To which address should the return be sent?

What occurs with my package if I'm not at home during delivery?

What can I do if I receive a damaged or incorrect item?

How much are shipping costs for an order?

How can I change my delivery address after completing my order?

Do I have to create a customer account to be able to shop?

How can I cancel or revoke my order?

Why is my order shipped in multiple packages?

Will I receive a payment receipt confirmation?

Which shipping carriers will deliver my package?

How can I track my order?

What happens after I have completed my order?

How can I view my past orders?