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Questions & Answers

French Press

For preparing coffee with a French Press, it's recommended to use a medium to coarse grind. Here are the steps for brewing:. We suggest starting by rinsing the glass jug with hot water and warming it up before brewing. Then, pour out the water. If yo

Mocca Master

Here are the steps for using your Mocca Master coffee maker:. Fill the water container with the desired amount of water (refer to the table for measurements). Remove the plastic filter from your Mocca Master. Insert a paper filter into the plastic fi

Freeze coffee to keep it fresh?

You can indeed freeze coffee to maintain its freshness! However, this is advisable for extended storage only. Here are some tips:. Of course, the best practice is to purchase just the amount of coffee you intend to enjoy over the next 2-4 weeks.

How fresh should coffee be?

One of the most critical factors for excellent espresso is freshness. Coffee gradually loses its delightful aroma after roasting, even if the package remains sealed. While this process is slower compared to many other fresh foods, the difference in t

When and where will I receive my invoice?

You will receive your invoice by email immediately after your order has been shipped.

What payment methods are accepted?

The following payment methods are available:

Will I receive a refund for the return even if I used a gift card for payment?

Yes, certainly. If you made your purchase with a gift card, your refund will be issued in the form of a new gift card. If you've only returned a portion of the items, you'll receive a proportional refund in the form of a gift card.

How can I obtain a refund?

The credit will always be issued in the manner you've specified for the payment method.

To which address should the return be sent?

The delivery address is always different, as the coffees and equipment always come from different partners. The exact delivery address to which the return should be sent is automatically pre-printed on the return label.

What occurs with my package if I'm not at home during delivery?

Typically, the postal service will attempt to leave the order with a neighbor or schedule a redelivery for the following day. On occasion, the package may be held at a nearby branch for pickup, allowing you seven days to collect it. If it isn't retri

What can I do if I receive a damaged or incorrect item?

Here's what you can do:. Contact us at [email protected] and provide the following information:. To expedite the resolution process, it's advisable to send us a few pictures of the damaged or incorrect item directly. Depending on the outcome of the

How much are shipping costs for an order?

The shipping costs for an order are 3.90 euros. Shipping is free of charge for orders over 30.00 euros.

How can I change my delivery address after completing my order?

If you need to change your delivery address after completing your order, here's what you can do:. Contact us at [email protected] to inform us of the changes you'd like to make to your order. Please be aware that orders are processed promptly, and

Do I have to create a customer account to be able to shop?

No, this is not necessary. You can also make your purchase as a guest (Express Checkout payment). We recommend that you create a personal customer account. This is the only way you will be able to access your past orders or subscriptions at a later d

How can I cancel or revoke my order?

If you wish to cancel an order, please fill out the following form and send it to [email protected] or by mail to:. ‍. (*) Delete as applicable.

Why is my order shipped in multiple packages?

Your order may be sent in several parcels because our goal at 60beans is to provide you with the freshest coffee beans possible. To achieve this objective, we ship all products directly from the coffee roasters immediately after roasting. This approa