What can I do if I receive a damaged or incorrect item?

Here's what you can do:

1. Contact us at contact@60beans.com and provide the following information:

   • Your order number.
   • A description of the item that is damaged or incorrect.

2. To expedite the resolution process, it's advisable to send us a few pictures of the damaged or incorrect item directly.

3. Depending on the outcome of the situation, one of the following actions will be taken:

   • The roastery will send you the correct item as a replacement.
   • You will receive a credit note for the original payment method.

This process ensures that we can address the issue promptly and provide a suitable solution for your situation.