Here's what you can do:
Contact us at firstname.lastname@example.org and provide the following information:
- Your order number.
- A description of the item that is damaged or incorrect.
To expedite the resolution process, it's advisable to send us a few pictures of the damaged or incorrect item directly.
Depending on the outcome of the situation, one of the following actions will be taken:
- The roastery will send you the correct item as a replacement.
- You will receive a credit note for the original payment method.
This process ensures that we can address the issue promptly and provide a suitable solution for your situation.